Current Students Support Student Success Officers

Student Success Officers

The Student Success team provides a free personalised service supporting all students across the student lifecycle, from internal and external students studying undergraduate degrees to students studying in the postgraduate space. This includes:

  • Supporting study progress during the study period.
  • Assessing personal challenges and developing a plan with the student to overcome them.
  • Providing referrals to appropriate specialist services at JCU and in the community.
  • Helping with JCU policies and administrative tasks relevant to study or assessment.

group photo of student support officers.

Contact us!

Our success team is available for phone, online or on campus appointments. Decide which Success Officer will best support you and your success by reviewing the speciality areas of each staff member below, then book an appointment. Alternatively, email [email protected] and your Success Officer will be in touch.

Photo of Alicia Payne

Alicia Payne

[email protected]

Specialty: Science & Engineering

Phone:  07  4781  4062

Location: Townsville Campus, 32. 116

Book an Appointment

Photo of Alarna Cantatore

Alarna Cantatore

[email protected]

Speciality: Nursing & Midwifery

Phone: 07  4781 4831

Location: Townsville Campus,  25.109

Book an Appointment

Photo of Anita Suleman

Anita Suleman

Specialty: Education, Social Work and Arts

*Also supporting Postgraduate students of CASE & CBLG*

Phone: 07 4232 1484

Location: Cairns Campus, A4. 137

Book an Appointment

Photo of Chelsea Reynolds

Chelsea Reynolds

Specialty: Healthcare Sciences- (excl. Nursing & Midwifery)

Phone:  07  4781  6113

Location: Townsville Campus, 39. 008

Book an Appointment

Photo of Dale Wood

Dale Wood

Specialty: Education, Social Work and Arts

Phone: 07 4781 5481

Location: Townsville Campus, 4. 124

Book an Appointment

Photo of Ebony Allen-Ankins

Ebony Allen-Ankins

[email protected]

Specialty: Science & IT

Phone:  07  4781  4875

Location: Townsville Campus, 34. 236

Book an Appointment

Photo of Helen Walls

Helen Walls

Specialty: Pharmacy & Public Health, Medical & Veterinary Sciences

Phone:  07 4781 6591

Location: Townsville Campus,  94. 009

Book an Appointment

Photo of Ioana Bowden

Ioana Bowden

[email protected]

Speciality: Postgraduate students of CHS, CSE & CPHMVS

Phone: 07  4781  4754

Location: Townsville Campus,   43. 117

Book an Appointment

Photo of Karlee Bezanson

Karlee Bezanson

Specialty: Pharmacy & Public Health, Medical & Veterinary Sciences

Phone: 07 4781 5005

Location: Townsville Campus, 94. 019

Book an Appointment

Photo of Natalie O'Neill

Natalie O'Neill

Specialty: Nursing & Midwifery

Phone: 07 4232 1281

Location: Cairns Campus, A2. 119

Book an Appointment